FAQs:
Stratus Footwear Company
What materials are used in your shoes?
Our shoes are crafted using premium, ethically sourced materials such as Italian full-grain leather, hand-selected suede, and high-performance natural rubber. Each pair is inspected by artisans to ensure exceptional quality and longevity.
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Do you offer customization or made-to-order options?
Select styles are available for customization, including leather type, color, and monogramming. Made-to-order pieces are handcrafted upon request and typically ship within 4–6 weeks.
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Where are your shoes manufactured?
Our footwear is produced in small, family-owned ateliers known for generations of craftsmanship. Each pair is assembled by skilled artisans who specialize in luxury shoemaking techniques.
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Do you offer repairs or refurbishment?
Yes. We provide a professional refurbishment service that includes cleaning, conditioning, and sole or heel replacement when applicable — extending the life of your investment pieces.
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What is your return and exchange policy?
Unworn items in their original condition may be returned or exchanged within 30 days of delivery. Complimentary return shipping is available for most orders.
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How should I care for my shoes?
To maintain their appearance, store your shoes with cedar shoe trees, avoid prolonged exposure to moisture, and use a high-quality leather conditioner or suede protector regularly.
Privacy Policy:
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
Personal Information
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Name
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Email address
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Billing and shipping addresses
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Payment details (securely processed by third-party payment providers)
Automatically Collected Information
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IP address
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Browser type and device information
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Pages viewed and time spent on the site
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Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Improve website performance and user experience
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Send updates, promotions, or marketing communications (only with your consent)
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Prevent fraudulent or unauthorized activity
3. How We Protect Your Information
We use industry-standard security measures—including encryption and secure servers—to protect your data. While no online platform can guarantee absolute security, we continuously work to maintain and improve our safeguards.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share data only with trusted third parties who assist with:
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Payment processing
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Shipping and logistics
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Website analytics and performance
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Marketing services (email newsletters, etc.)
All partners are required to maintain the confidentiality of your information.
5. Cookies & Tracking Technologies
We use cookies to enhance your shopping experience, analyze site traffic, and personalize content.
You may disable cookies through your browser settings, though certain features may not function properly.
6. Your Choices
You may:
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Opt out of marketing emails at any time by clicking “unsubscribe.”
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Update or request deletion of your personal information by contacting us at [Insert Email].
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Request access to the personal data we hold about you.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Children’s Privacy
Our website is not intended for individuals under the age of 16, and we do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
stratusfootwearco@wix.com
Terms and Conditions:
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.
Terms & Conditions - the basics
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
What to include in the T&C document
Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more.
To learn more about this, check out our article “Creating a Terms and Conditions Policy”.